Realtime IT Assistant: Meet RITA — Your Frontline IT Specialist

RITA triages, troubleshoots, and resolves common IT issues instantly — from printing and scanning to video conferencing and email. She escalates complex cases with full context, ensuring your tech team works smarter, not harder.

Your IT Team Can’t Be Everywhere — But RITA Can.

Support queues grow fast when every user issue lands on your technicians’ desks. RITA acts as your first line of response — resolving simple problems instantly and escalating complex ones with all the right details.

Common Frictions That Interrupt Care:

Endless basic tickets like printing, scanning, or password resets.
Repeated email or calendar sync issues that disrupt productivity.
Video conferencing setup problems that delay meetings.
Escalations missing crucial context, forcing your team to start over.

RITA handles the simple so your techs can handle the strategic.

Resolve. Route. Reinforce — The RITA Way.

RITA keeps your IT operations running smoothly by addressing user needs at the frontline with intelligence and precision.

Key Measurable Outcomes:

Automated Frontline Support: Resolves up to 60% of common issues autonomously — no ticket needed.
Intelligent Escalation: Passes full summaries and system context to technicians for faster resolution.
Seamless System Integration: Works directly with your ticketing or PSA system to open, update, and close tasks automatically.
Real-Time Communication: Keeps users informed with clear, friendly updates every step of the way.

RITA reduces support volume, accelerates resolution times, and boosts user satisfaction — all in your company’s trusted colors.

Measure the Real Impact of Frontline Automation.

RITA delivers measurable ROI by freeing technicians from repetitive tickets and improving response times across your helpdesk. Use the ROI Calculator to see how much you can save.

“Find out how much RITA can save your team — then book your personalized walkthrough.”

Reliable. Secure. Always On.

“RITA has transformed our support operations. She resolves most user issues instantly, and our team finally has time to focus on higher-value projects.”

Daniel Reyes, IT Operations Manager, NexCore Solutions

99.9% Uptime & SLA-backed Reliability

Seamless Integration with ConnectWise, Autotask, and HaloPSA

Secure User Authentication and Data Handling

Let RITA Take the First Call — and Deliver Instant Support.

RITA operates within your brand and your systems, handling frontline IT issues with speed, consistency, and professionalism. She ensures users get quick resolutions while your team stays focused on the complex problems that matter.